Pins
Terms
Version date: 12 November 2026.
Using the website, the Pins app, or Pins Captain means you accept these terms. If you do not accept them, do not use the service. A captain’s in-app acceptance of the working terms is an additional acknowledgement. It does not replace this page.
The service
Pins connects you with a captain for a ride or a product delivery. This marketing site introduces the service and links to the download. It does not create a booking.
Accounts
You sign in with a mobile number and a verification code. You are responsible for activity on your account, and you need to be able to contract under the laws of the Kingdom of Saudi Arabia.
Rides and deliveries
The fare is shown in the app before you confirm. The payment methods shown there include cash, bank transfer, STC Pay, and a card link.
Cancellation follows the request’s state in the app. For a delivery, a proof photo is part of closing the order.
Prices
The fare is calculated from operating settings, and those settings can change from the admin console. This site shows a price only when a public source provides it at publish time.
Captains
A captain uploads documents, and the account is reviewed before approval. To receive requests they subscribe monthly. We don’t take a commission from the trip, and every fare stays theirs. The subscription price is shown in Pins Captain.
Prohibited use
Do not use the service to cheat, harm someone, move prohibited items, impersonate another person, or abuse support.
Availability
We take care to operate the platform. We do not promise a captain at every hour or in every neighborhood. The service is offered as it is available.
Governing law
These terms follow the laws of the Kingdom of Saudi Arabia. If one clause cannot be enforced, the rest still stand. The privacy policy is part of using the service.