Privacy policy

Who we are

Pins, in Saudi Arabia, connects a rider or a customer with a captain for a trip or a product delivery. This marketing site does not book anything. The service runs in the two apps.

Data we collect

Your mobile number, to create the account and send a short-lived sign-in code, and your name if you enter one.

Pickup and drop-off locations, and the captain’s location while online, so a request can be matched and followed.

Order details: the item description, notes, the recipient’s name and phone, and the passenger count on a ride.

The payment method and its status. A bank transfer may include a photo of the receipt. Card payment goes through a payment gateway. We do not store the full card number on our servers.

Captain documents and their photos: ID, license, vehicle registration, and insurance. For deliveries, a proof-of-delivery photo.

Ratings, complaint messages, a device token for app notifications, and technical data needed to run and protect the service.

Why we use it

To run the ride or delivery, calculate the fare, verify the account, review captain documents, provide support, and limit abuse. Captain subscriptions are collected through the payment gateway.

Sharing

We share the minimum needed with the captain or the rider to complete a request, with an SMS provider to send the sign-in code, and with the payment gateway to process a captain subscription.

We do not sell your personal data.

Retention

We keep data while the account is open, and as long as operations, disputes, or legal duties require it. Sign-in codes are short-lived and expire on their own.

Security

The site and the API are served over HTTPS. Access to the systems is limited to operating the service.

Your requests

You can ask to access, correct, or delete data from in-app support. We may keep what the law still requires after an account is closed.

Children

The service is for adults. It is not directed at children, and we do not knowingly collect their data.

Updates

If this policy changes, the new version is published on this page and the date above changes with it.